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Terms & Conditions

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Service Terms and Conditions

By registering on our Website or Application, you consent to the validity of these Terms and Conditions. Neither the registration nor the use of the complete spectrum of Services shall be possible without the consent to these Terms and Conditions. We reserve the right to amend these Terms and Conditions at any time. Following such amendment, the continued use of our Services by you is subject to your consent to such amended terms and conditions. Your continued use of the Services following posting of any changes to this agreement constitutes acceptance of those changes. It is your responsibility to check this agreement periodically for changes. Luxor Chauffeurs may also, in the future offer news services and/or features through the Services. Such new features and/or services shall be subject to these Terms and Conditions. Your agreement with us By using our Services, you are entering into an agreement with us to be bound by these Terms and Conditions.

All Cancellations

All cancellations must be sent via e-mail to Phone call cancellations are also accepted. If cancellation is made less than 24 Hours from time of scheduled reservation Luxor Chauffeurs reserves the right to charge the in full amount for the reservation. Discretion will used upon the individual transfer.

Where to meet your driver at Melbourne Airport

Terminal 1- T1 Qantas Chauffeur meeting Point is at the Gloria Jeans Café near the luggage carousels. Please make contact with your driver before collecting your luggage.

Terminal 2- T2 International Chauffeur meeting point is located near the Optus Shop On the ground level at Arrival Hall.

Terminal 3 -T3 Virgin Chauffeur meeting point is at the bottom of the escalator. You will need to proceed to baggage carousel down the escalator.

Terminal 4 -T4 Jetstar/Tiger Chauffeur meeting point is at Go Convenience Store on the ground level next to the luggage carousels. Please make contact with your driver.

Please note: If you cannot locate your driver at the airport please call the office on +61 492 921 666. One of our staff will then advise you where the driver is waiting. If you fail to locate your driver and do not contact the office by phone and make alternative arrangements, you will be charged the full amount of the fare plus waiting time.

No-Show Fee

A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling Luxor Chauffeurs on +61 492 921 666.


A 20% surcharge for service is applicable after 11pm and before 4am. There is a surcharge scheduled Easter Sunday, Christmas Day, New Year’s Day, Christmas Eve and New Year’s Eve, Spring Racing Carnival, Grand Prix and other Special Events and some Public Holidays. Prices for these days will be Quoted/ Priced accordingly.

Methods of Payment

We accept cash and most major credit cards, AMEX, Master Card, Visa, Cabcharge and Accounts.

Hourly Rates

Hourly rates are Billed from the Booking time. Fractions of an hour are charged at a 30 min increments.

Applicable Law

These Terms and Conditions and all disputes arising in connection with these Terms & Conditions and/or with the use of the Services are governed by the laws of Australia.